1. Privacy Policy
At Scenteva, your privacy is our priority. We collect only the minimum information needed to process your order and provide customer support.
Information We Collect
- Name
- Phone number
- Delivery address
- Order details
- WhatsApp/Instagram chat history (customer service only)
How We Use Your Information
- To deliver your order
- To communicate updates
- To verify payments
- To provide customer support
- To improve customer experience
We never sell or share your personal information with third parties.
Your Rights
You may request:
- Data update
- Data deletion
- To stop promotional messages
Contact (Privacy Queries)
📞 WhatsApp: +92 312 2848821 | +971 54 274 7629
✉ Email: info@scenteva.com
2. Return & Refund Policy
We ensure authenticity and quality in every order. However, if an issue occurs, our return policy covers you.
Returns Are Accepted If:
- Wrong product delivered
- Damaged or leaking bottle
- Defective product
- Product not as described
Conditions
- Must be reported within 3 days of delivery
- Item must be unused, unopened, and in original packaging
- . Full unboxing video is required
- . No returns based on smell preference or “changed mind”
Refund Timeline
- Issued after inspection
- Takes 2–5 working days
- . Processed via bank transfer or mobile wallet
Non-Returnable
- Used perfumes
- Open bottles
- Tester bottles
- Discount bundles (unless damaged)
Return Requests
📞 WhatsApp: +92 312 2848821 | +971 54 274 7629
✉ info@scenteva.com
3. Exchange Policy
You may request an exchange if:
- Wrong item delivered
- Product arrived damaged
- Leakage or manufacturing defect
Exchange Terms
- Request within 3 days
- Product must be unused and sealed
- Unboxing video required
- No exchange for smell preference
Exchange Charges
- If our mistake → Free exchange
- If customer changes product → Two-way courier charges apply
4. Shipping Policy Order Processing
- Orders processed within 24 hours
- Fast shipping for major cities
Delivery Time
- Pakistan: 2–5 working days
- UAE → Pakistan: 5–10 days (if applicable)
Courier & Tracking
- Customers receive a tracking ID after dispatch
- Courier delays are not in our control
Shipping Charges
- Standard: Based on courier
- Free delivery on select deals (when mentioned)
Incorrect Address Policy
- If an incorrect address is provided, delays or additional charges may apply.
5. Terms & Conditions
By shopping with Scenteva, you agree to the following:
Product Authenticity:
- All products are 100% original
- Packaging may vary slightly due to batch differences
Order Confirmation
- Orders confirmed via WhatsApp/Instagram DM are final
- COD and online payment are available
Pricing & Offers
- . Prices may change without notice
- . Discount offers are time-limited
Customer Responsibilities
Customers must:
- Provide accurate address & contact info
- Check parcel on delivery
- Share an unboxing video for any claim
Liability Limitation
Scenteva is not responsible for:
- Allergic reactions (always patch test)
- Courier delays
- Wrong address provided by customer
Customer Support
📞 WhatsApp: +92 312 2848821 | +971 54 274 7629
✉ info@scenteva.com